Shipping policy

Unless package dimensions or weight prohibit it, all items will be shipped using USPS First Class Mail/ Priority Mail. If necessary, UPS, FedEx, or a motor freight carrier may be utilized. Expedited shipping options may be available upon request for an additional cost. Please be aware that trade agreements vary between Canada and other international countries, and as a result, the customer assumes full responsibility for any duties, taxes, or brokerage fees associated with the importation of Carbon Tech Pro goods.

 

Return Policy

Carbon Tech Pro strictly does not accept unauthorized returns. If an item needs to be returned, the customer must contact us first to obtain a return authorization number. This number must be clearly indicated on the exterior of the return package. Unless otherwise specified, the buyer is responsible for the shipping costs. The return package must include an invoice with the date of sale. To be eligible for a refund or credit, the returned items must be in their original packaging, unused, in pristine condition, and received by Carbon Tech Pro within 30 days from the original receipt of the product. Damaged, installed, or deformed items will not receive any credit. All returned items will be inspected prior to issuing any refunds or credits. A 25% restocking fee applies to all eligible return items, except in cases where the return was necessitated by our error. It is important to note that any damage must be reported to Carbon Tech Pro before installation. We cannot provide exchanges or refunds for items that have been installed or used. Refund details on Refund policy page.